Page 26 - SAMENA Trends - January-February 2025

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AT&T Extends Voice Core Relationship with Nokia to Drive New Services,
Faster Deployment Times, and Operational Efficiencies

AT&T is extending its voice core relationship and investment, AT&T continues to make vendor networks, to deliver capabilities
with Nokia in a multi-year expansion excellent progress in realizing automation that automate the design, delivery, and
deal that will support the U.S. operator at all levels of its network and service assurance of customer services at scale.
in delivering on its vision of securely operations. We are pleased to continue our Raghav Sahgal, President of Cloud and
providing customer-focused networks relationship with Nokia to further optimize Network Services at Nokia, said: “As a
and automation that drive new services, our network operations and enable new long-time collaborator with AT&T, Nokia
faster deployment times, and operational services that better support our customers’ fully understands the important journey
efficiencies. AT&T is evolving its current evolving needs.” The U.S. operator will AT&T is on to enhance automation, reduce
Nokia IMS Voice Core to include Voice over utilize Nokia’s voice core applications complexity, decrease deployment times,
New Radio (VoNR). The updated IMS Voice through the Nokia Cloud Platform (NCP) and perform operational workflows faster
Core is a fully cloud-native architecture to streamline network activities, enhance to better serve its customers, and glean
that enables flexible scaling and increased automation, and minimize manual more value from its network. Through our
automation to improve AT&T’s time to intervention. NCP reflects Nokia’s multi- network solutions, Nokia will boost AT&T’s
market with new services and yield greater cloud strategy of providing operators with network agility, efficiency, and service
cost savings. Yigal Elbaz, Senior Vice the infrastructure of their choice. AT&T will offerings.”
President, Technology & Network Services also use Nokia Digital Operations software
at AT&T, said: “With focused execution solutions, open and designed for multi-

AT&T Unveils First & Only Customer-First Promise Across Both Wireless &
Fiber Networks

converged connectivity experiences. Con- customers at the heart of everything we
nectivity customers can depend on: People do,” said Jenifer Robertson, Executive Vice
just want connectivity that works. Period. In President & GM, AT&T Mass Markets &
the event of a network interruption, we will Mobility. “Since 2019, we’ve invested more
work diligently to restore service and make than $140 billion in our network and almost
it right for fiber customers who experience a billion dollars in customer care and oper-
20 minutes or more and wireless custom- ations, and that’s brought us to where we
ers who experience 60 minutes or more are today – becoming the first and only
of a covered outage.1 Consumers will au- carrier that offers a guarantee for wireless
tomatically receive a bill credit equaling a and fiber networks. From offering faster
full day of service and we’ll reach out to our solutions and enhancing the digital experi-
small business customers with options to ence, to meeting customers on their terms
AT&T is leveling up the industry with the help make it right. Deals customers want: and using GenAI for an expert touch, we’re
launch of the AT&T Guarantee: a bold Our best deals on any smartphone are for committed to raising the bar in the industry.
promise to consumer and small business new and existing customers and don't re- This isn’t about maintaining the status quo;
customers that will deliver the connectivi- quire the most expensive plan like our com- it’s about redefining it.” “With the custom-
ty they can depend on, the deals they want, petitors do. 2 And we have no hidden fees er as our compass, this bold initiative em-
and the prompt, friendly service they de- or equipment charges with AT&T Fiber.3 bodies the very essence of our company’s
serve. And if we fall short of this – we're Prompt, friendly service that customers de- Purpose,” said Kellyn Kenny, Chief Growth
going to take action to make it right. No serve: Speak to a friendly tech expert within & Marketing Officer at AT&T. "Customers
other carrier has offered a guarantee as 5 minutes or schedule a callback at a time tell us they want confidence in their service
comprehensive as this, spanning our net- that you choose.4 Plus, same or next day provider and offering a guarantee makes
work, our care and our deals. We’re the first technician availability so we can get cus- them four times more likely to choose
and only carrier that offers a guarantee for tomers help fast for their fiber.5 And if we a brand that offers one. It’s about being
wireless and fiber networks. Plus – we are can’t make that happen, we’ll make sure transparent, taking action and ensuring our
here to take care of our customers across we get back to our customers as soon as customers know they are supported. We’re
consumer and small business. Why did we possible with options to help make it right. committed to delivering on our promises.
do this? Because we’re the only ones that “We’ve been on a multi-year journey to im- We are walking the walk and talking the talk
can meaningfully do it as the leaders in prove the customer experience, placing our – and this is just the beginning.”

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