Page 24 - SAMENA Trends - May 2025

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Tech Mahindra and ServiceNow Partner to Deliver

Next-Gen Broadband Solutions for Communication
Service Providers

Tech Mahindra a leading global provider of
technology consulting and digital solutions
to enterprises across industries, announced
a partnership with ServiceNow to deliver
next-generation broadband solutions
tailored for Communication Service
Providers (CSPs). The partnership offers a
comprehensive vertical solutions stack that
covers every aspect of a broadband CSP’s
journey, including planning and building
networks, managing operations, enhancing
customer experience, and monetizing
services. The partnership leverages Tech
Mahindra’s netOps.now platform, a pre-
integrated end-to-end solution built on
ServiceNow® Technology, Media and
Telecommunications (TMT) product suites,
to unify customer care, operations, order
management, and partner ecosystems for
CSPs. Additionally, the solution provides
AI-driven analytics, Network-as-a-Service
(NaaS), Cloud-native Open-Source Software
(OSS) systems and intelligent automation
to streamline operations and capitalize on
the fast-growing “Everything-as-a-Service”
opportunity. Through the solution, the
CSPs will be able to improve operational
efficiencies by up to 50%, ensuring
accelerated time-to-market and scalable
broadband rollouts. Atul Soneja, Chief
Operating Officer, Tech Mahindra, said, “The
telco industry faces increasing pressure
to modernize legacy systems, streamline scale efficiently. Erica Volini, Executive Vice transformative impact. By leveraging the
network management, and enhance President, Worldwide Industries, Partners, full ServiceNow TMT suite, Tech Mahindra
operational agility. Our partnership with and Go-to-Market, ServiceNow said, streamlined the customer’s assurance
ServiceNow will address these challenges “Partnerships succeed best when we lean experience, automated fulfillment
and empower broadband providers to into our unique skills and expertise and processes, and enabled comprehensive
deliver high-speed connectivity, drive digital have a clear view into the problem we’re end-to-end tracking of fiber rollout. This
inclusion, and create value for communities trying to solve. Tech Mahindra’s solutions implementation on the ServiceNow
globally. With an industry-leading zero- with ServiceNow will help our customers Platform significantly improved operational
touch broadband operations platform, provide the seamless experiences that their performance, including a 20% reduction in
we will enable customers to seamlessly customers expect today. I am thrilled to see fiber rollout time and major reductions in
address connectivity challenges across the continued innovation we will achieve order fallouts. By consolidating 22 legacy
rural, suburban, and urban markets.” The together to help organizations succeed in systems into a single, unified platform,
partnership marks a significant step in the era of digital business.” Recently, Tech the solution has streamlined execution,
Tech Mahindra’s continued expansion in Mahindra and ServiceNow successfully enhanced efficiency, and accelerated
the globalbroadband market, accelerating implemented this solution for a leading service delivery.
digital infrastructure and enabling CSPs to FibreCo in Germany, demonstrating its

24 MAY 2025