Page 20 - SAMENA Trends - December 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

increasingly moving towards delivering choice—text, social or voice— solution for the market—one that gives
Contact Center as a Services (CCaaS). throughout the customer journey businesses a platform to provide delightful
Cisco’s Webex Contact Center solution • Programmable: Giving the business experiences across the entire customer
coupled with IMImobile’s software and the ability to orchestrate workflows lifecycle journey. ”We are excited to join
services will offer a solution that is: and personalize customer journeys Cisco and become part of one of the
• Intelligent: Using AI along the entire “A great customer relationship is built on world’s leading technology companies
customer journey to create super agents consistently enjoyable interactions where as they seek to enable great customer
and augmented frontline employees. every touchpoint on every channel is an experiences,” said Jay Patel, IMImobile
• Contextual: Providing the customer opportunity for businesses to deliver CEO. “We believe there will be a world of
data needed to personalize interactions. rich, engaging and intuitive experiences,” dynamic, always-on connections between
• Collaborative: Empowering employee said Jeetu Patel, senior vice president global businesses and their customers
collaboration in order to deliver and general manager of Cisco’s Security and the combination of our respective
10x better customer experiences. and Applications business. “We look technologies will enable to us make every
• Omnichannel: Connecting with forward to working with IMImobile to interaction matter more for our clients.”
customers in their channel of help create a comprehensive CXaaS

Websprix to Deploy Cisco Routed Optical Networking Solution with Cisco
8000 to Help Shrink the Digital Divide in Ethiopia

customer service. Websprix’s Cisco
Routed Optical Networking solution design
will utilize the Cisco 8200 series routers
with 400 GbE ZR/ZR+ coherent optics to
build a high-speed network backbone that
traditionally would have required building
and managing a separate optical network.
The ZR/ZR+ optics will allow long distance
fiber connections to terminate directly on
the router without the need for a separate
optical layer or a sacrifice in router port
density. “We knew we could trust Cisco
both as an innovator and a partner in our
success, because of its commitment to
bridging the digital divide and leadership
in the industry,” said Dawit Birhanu, CEO
and Co-founder, WebSprix. “The Cisco
Routed Optical Networking solution
paired with Cisco 8000 series routers with
Cisco announced that WebSprix, an IT critical for Ethiopia to achieve robust 400 GbE optics will enable us to build a
solutions and services provider in Ethiopia, economic growth. This new solution will network that will have a transformational
has selected Cisco’s Routed Optical significantly expand the reach and services impact on Ethiopia, and serve as a model
Networking solution set to launch in the they provide. The Cisco Routed Optical for connecting the estimated 3.8 billion
first half of 2021. The Cisco Routed Optical Networking solution will converge the IP citizens around the world that are still
Networking solution, part of Cisco’s overall and optical layers into a simpler, more without access to high-speed internet.”
Converged SDN Transport Architecture, operationally efficient network, granting “As a company, our goal is to hasten global
will provide a revolutionary reduction in streamlined planning, design, activation, problem solving to benefit people, society,
network cost and simplify management troubleshooting, and management. and the planet,” said Bill Gartner, Senior Vice
of the network. Ethiopia’s population of Reducing the number of devices in the President and General Manager, Optical
115 million makes it the second largest network enhances resiliency, increases and Optics, Cisco. “It’s truly an honor to
in Africa, yet fewer than 270,000 people availability, and optimizes fiber capacity. see the technology and innovations we
have fixed broadband internet access. In WebSprix will be the first ISP in Ethiopia create empowering WebSprix to not only
addition, many businesses are ready to to offer high-speed broadband internet improve their business, but also positively
take advantage of high-speed internet, but access, IPTV, and voice services together. influence humanity. As an early adopter
the infrastructure for widespread adoption The Cisco Routed Optical Networking of the Cisco Routed Optical Networking
hasn’t been available. Over the past decade, solution with the 8000 series routers will solution, WebSprix can continue to help
WebSprix has been building the strong enable WebSprix to offer these services at build a stronger information infrastructure
information technology infrastructure a low cost, while maintaining outstanding in Ethiopia and boost economic growth.”
20 DECEMBER 2020