Page 40 - SAMENA Trends - December 2023
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REGIONAL & MEMBERS UPDATES  SAMENA TRENDS

        Tech  Mahindra,  said,  “Building  competitive  next-gen  Artificial
        Intelligence  (AI)  solutions  requires  substantial  time  and  tapping
        into talent beyond traditional workplaces. Populii, Tech Mahindra’s
        crowdsourcing  platform, connects  enterprises  with  skilled  gig
        workers globally, helping enterprises accelerate AI solution creation
        while reducing costs and boosting productivity. Gig workers get
        access to top AI projects and flexible earning opportunities. We
        believe Populii will become the go-to platform for both gig workers
        and enterprises, fueling innovation and fostering AI success.” For
        job seekers, Populii will serve as the best-in-class community to
        find gig jobs that fit their schedule, enable upskilling, and ensure
        on-time payments. On the other hand, for enterprises, the platform
        will provide rich and accurate data that aligns with their business
        objectives. Populii is built on the foundation of DataMime, which
        Tech Mahindra acquired in 2020; the solution offers customizable
        workflows  to  cater  to  customer-specific  requirements  on  a
        multitenant secured architecture. Populii’s development is aligned
        with  Tech  Mahindra’s  NXT.NOW™  framework,  which  aims  to
        enhance the ‘Human Centric Experience’, with a focus on investing
        in  emerging  technologies  and  solutions  that  enable  digital
        transformation and meet the evolving needs of the customer.


        Tech Mahindra Launches Navixus™ to Help Customers Increase Productivity
        and Generate Revenue Through Digital Transformation


                                                               enhanced   capabilities,  including  consulting,  operational
                                                               excellence, intelligent automation, generative artificial intelligence,
                                                               CX technologies. The new business unit will also provide Contact
                                                               Center as a Service (CCaaS), advanced analytics, managed services,
                                                               and  will  guide  customers  from  optimization  to  transformation.
                                                               According to industry reports, while nine in ten large companies
                                                               globally  have  a  digital  and  artificial  intelligence  transformation
                                                               underway, they have only captured 31% of the expected revenue lift
                                                               and one quarter of expected cost savings from the effort. To tackle
                                                               this, Navixus™ will assist businesses in addressing the challenges
                                                               arising  from  heightened  customer  expectations,  omnichannel
                                                               interactions,  budget  constraints,  and  inefficient  processes
                                                               across various industries. Birendra Sen, Business Head, Business
                                                               Process Services, Tech Mahindra, said, “Today many enterprises
                                                               are  grappling  with  the  challenges  associated  with  adapting
                                                               evolving  technologies,  ensuring robust  data security, addressing
                                                               skill gap, managing complex transformations, and navigating an
                                                               extremely  dynamic  marketplace.  Navixus™  aims  to  partner  with
                                                               our customers in this journey through a consulting-led approach
                                                               and value-accretive suite of offerings that helps them continually
                                                               deliver superior experiences.” The new business unit, led by Tech
                                                               Mahindra’s consulting experts with decades of experience, will offer
                                                               invaluable  insights  from global  implementations  and  integration
        Tech Mahindra, a leading  provider of digital  transformation,   with  major  CX  technology  providers.  Navixus™  will  act  as  a
        consulting, and business re-engineering solutions, has announced   complete digital transformation suite that caters to a customer’s
        the launch of a new business unit Navixus™, within Tech Mahindra   future  goals  by  unifying  every  transformative  technology  and
        Business  Process  Services  (BPS).  Navixus™  will  combine  Tech   offering, bringing together all capabilities under one roof. This will
        Mahindra’s  Business  Process Services’  automation, analytics,   empower Tech Mahindra’s customers with future ready business
        and  consulting  with  Eventus’  customer  experience  (CX)  and   capabilities that has a strong emphasis on customer centricity. Rob
        transformation capabilities to offer a holistic digital transformation   Rutledge, Business Unit Head of Navixus™ & CEO, Eventus, said,
        suit  to  customers. Navixus™  offers  a  suite  of expanded  and   “The pace of change required for our clients to remain competitive


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