Page 57 - SAMENA Trends - February 2022

ARTICLE SAMENA TRENDS

ARTICLE

AI Adoption: Not a Choice Anymore – Sooner the better!

Last few years business ‘have seen unprecedented growth of AI
and Automation. CSPs are also participating in the bandwagon
driven by needs of Customer acquisition and Customer Experience.
As per McKinsey’s online survey which ended in June 2021,
garnered, responses from 1,843 participants representing the full
range of regions, industries, company sizes, functional specialties,
and tenures it clearly indicates that AI adoption is continuing its
steady rise:
56 percent of all respondent’s report AI adoption in at least one
function, up from 50 percent in 2020.

The Middle East has remained one of the

early adopters of tech and AI innovations.

The Middle East has remained one of the early adopters of tech
and AI innovations.

Next decade 5G will define the direction for the CSPs. Around
the world, 5G commercial launch is getting accelerated as
organizations are digitizing faster than ever. 5G will enable the
services which will touch every facet of life- health, work, home
luxuries, education, transportation, etc. The range of services
that 5G will offer will need speed, efficiencies, availability, and
reliability with an ever-increasing demand for prodigious customer
experience.

Such gigantic requirements would need flexible, scalable,
agile, and adaptive networks with effective management of
Manish Kampani the resources at the edge too. The networks must adopt the
Global Head – AI and Data analytics – technologies such as cloud-native, dynamic network slicing,
Communication, Media and Entertainment Multi-access Edge Computing (MEC), smart IP network, ultra-
Tech Mahindra Ltd high bandwidth, and AI-enabled end-to-end 5G services. To
achieve dynamicity, AI is the holy grail that can ensure appropriate
actions for the predefined expectations, learn, and evolve to cover
a variety of scenarios and business processes. The evolution
of deep learning, neutral networks, and reinforcement learning
promises to solve very complex problems. Hand-in-hand with
data analytics and visualization techniques, CSPs can study the
characteristics of networks, develop deep insights about the
behavior of the networks and implement the right AI technologies.

57 FEBRUARY 2022