Page 14 - SAMENA Trends - January 2021

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

BNET Opens Network Intelligence Centre of Excellence (NICE) to Support

Bahrain’s Telecom Service Providers

Bahrain’s National Broadband Network (BNET), launched in Intelligence Centre of Excellence following the recent introduction
October 2019 and responsible for providing broadband network of the Company’s new Service Management Centre (SMC), with both
services across the Kingdom of Bahrain, has opened a Network Centers located onsite at the BNET Headquarters in Hamala. “Our
Intelligence Centre of Excellence (NICE), to support BNET’s mission aim is to ensure that Bahrain’s Licensed Operators have access to
of delivering secure, reliable and stable network services to its seamless and efficient support for all their needs around the clock
customers, Bahrain’s licensed service providers. NICE has been so that they can deliver the best quality of services to benefit the
developed to provide 24/7 proactive monitoring and management end users, Bahrain’s consumer and business customers across
of Bahrain’s smart digital telecommunication infrastructure the Kingdom. Furthermore, we are focused on adopting modern,
networks to ensure the continuity of network operations and world-class solutions to meet international standards,” he added.
services by addressing any issues in real time. The new center Mr. Bubashait continued by saying, “The ongoing support we are
supports BNET’s strategic objective of optimized and efficient receiving from the BNET Board of Directors is invaluable in enabling
digital operations. Among the functions covered by NICE are Fault our team to complete key strategic initiatives which we designed
Management, to enable the timely resolution of network faults to be in line with the Kingdom’s goals for the telecommunication
and interruptions, and Performance Management, to predict sector. BNET Acting Chief Technical Officer Mohamed Alkaabi
and prevent service interruptions through the proactive network said that the criticality of BNET’s network services and operations
monitoring which will ensure consistency in the performance requires a world class network operation monitoring center and
level. BNET CEO Mohamed Bubashait said that Bahrain’s National the new NICE operation perfectly meets this requirement. "BNET
Broadband Company is very pleased to launch the new Network NICE strives to efficiently and effectively operate Bahrain's digital
telecommunication infrastructure using digital innovations
to ensure secure and reliable services," he added. BNET is an
independent wholesale broadband provider. As part of Bahrain’s
fifth National Telecommunication Plan, BNET provides next-
generation wholesale fiber broadband connectivity to all licensed
telecom operators in Bahrain. It also provides broadband services
to large enterprise customers in the Kingdom. BNET continues
to work on enhancing National Broadband connectivity and is
committed to enabling the provisioning of quality services to all
licensed operators, to positively impact the end-user through the
availability of high speed, secure, reliable and affordable internet.
This will ultimately lead to improved consumer satisfaction and
economic growth and is in line with BNET’s vision as a company
and the Kingdom’s fifth National Telecommunication Plan.

BNET Opens Service Management Centre (SMC) to Support Bahrain’s
Telecom Service Providers

Bahrain’s National Broadband Network (BNET), launched in
October 2019 and responsible for providing broadband network
services across the Kingdom of Bahrain, has opened its new
Service Management Centre (SMC) to support all of Bahrain’s
licensed service providers. The SMC has been established to
provide 24/7 support for Service Assurance and order fulfillment
related to all BNET products and services with the aim of enhancing
customer experience. The new SMC is another achievement that
is part of BNETs strategy to fulfil its goals in line with the Kingdom
of Bahrain’s strategy and vision for the telecommunication sector.
BNET CEO Mohamed Bubashait said that “Bahrain’s National
Broadband Company is delighted to introduce its new SMC
which has been developed to improve the delivery of services to
its valued customers, the Kingdom’s licensed service providers.
One of our main strategic pillars is to be a customer-experience

14 JANUARY 2021