Mobily has obtained the certificate of (ISO 9001:2015) in the field of Customer Experience for the second time, after successfully passing the evaluation and audit stages of the quality of services provided, the adopted policies and procedures, as well as embracing modern techniques in quality assurance.
This reflects our ongoing commitment to delivering the highest standards of quality in every aspect of the customer experience, as this certification covers areas such as Customer Experience Governance, Quality Assurance, Journey Review, and Voice of Customer.
This achievement marks an important step in Mobily's ongoing efforts to ensure its continued leadership in customer experience. It strengthens our ability to deliver sustainable services that align with international quality standards, while also enhancing customer satisfaction and supporting business sustainability at Mobily.
Source: Mobily Press Release
