Page 39 - SAMENA Trends - May-June 2024

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Avaya Celebrates Excellence in Customer
Experience with Canadian Partner of The Year

Awards

Avaya, a global leader in enterprise CX, announced the recipients of
its Canadian Partner of the Year Awards, recognizing outstanding
collaboration, contribution, and commitment to CX innovation. The
awards celebrate leaders across five categories: Canada Partner
of the Year, Canada Growth Partner of the Year, Canada Mid-
market Partner of the Year, Canada Growth Mid-market Partner of
the Year, and Canada Retention Partner of the Year. These awards
honor the ecosystem of partners who deliver exceptional CX
solutions with innovation, ingenuity, and impactful results. Avaya
partners are chosen based on their ability to provide value and
expertise through complete solutions that enable organizations to
deliver innovation without disruption. “We are thrilled to recognize
our Canadian partners who have consistently demonstrated • Canada Mid-market Partner of the Year: Network Telecom
excellence in delivering top-notch customer experiences,” said Ian • Canada Growth Mid-Market Partner of the Year: Minitel
Purdell-Lewis, Vice President, Avaya Canada Channel, Avaya. “Our Communications
partners leverage Avaya's flexible CX solutions to give customers • Canada Retention Partner of the Year: Connex
the freedom to tailor their technology path—be it cloud-based, Telecommunications
hybrid, or on-premises. Together, we are pushing the boundaries of This year’s winners of the Partner of the Year awards were
innovation and setting new standards in customer engagement.” recognized recently at Avaya ENGAGE®─ the premier event where
Here is a list of the winners and category for which they were CX-savvy customers converge to discover how Avaya and its
honored: global ecosystem of partners empower organizations to engage
• Canada Partner of the Year: TELUS customers and employees for maximum value, offering diverse
• Canada Growth Partner of the Year: Netagen pathways to drive business momentum.

China Mobile and Global Mobile Operators
Explore Pathways to a More Intelligent Future at

Global Partnership Executive Conference

China Mobile held the Global Partnership Executive Conference
under the Hand-in-Hand Program (hi-H Program) with the
theme of "Hand-in-Hand, Leap Forward in Intelligent Future"
on 25 June during MWC Shanghai 2024. The conference was
attended by 78 operators from over 30 countries and regions,
with more than 300 executive and industrial experts. It featured
keynote speeches, a fireside chat, roundtable discussions, and
a launch ceremony, reflecting a new chapter of cooperation with
international operator partners. Mr. Gao Tongqing, Executive Vice
President of China Mobile, attended the conference and delivered
a speech. Mr. Gao Tongqing stated that China Mobile is actively
promoting cooperation with overseas operators, building high-
quality capabilities, and empowering global partners each other.
Firstly, China Mobile is continuously building digital intelligent
infrastructure. It has more than 1.9 million 5G base stations,
with nearly 800 million 5G package users and serving more than
25 million industry customers and over 30,000 5G commercial
users, while accelerating the development of innovative products.
Secondly, China Mobile promotes the integration of AI into the
businesses and has developed the "Jiutian Zhongqing" foundation
model, which has been deployed in more than 10,000 "AI+" projects

39 MAY-JUNE 2024