Page 131 - SAMENA Trends - April-May 2021

Tech Mahindra

Business Process

Services (BPS)

in GCC’s interactive

market place

We are at the forefront of a technological evolution, and enhancing connectivity using technologies such as Digital Interfaces, IOT,
Mobility, Analytics, Cloud, Security, and Social Media, is important. We continue enrich and create memorable Digital Experiences for
our UAE Customers.
We do offer a range of cutting-edge Next Gen. Digital CX & Back Office solutions across multiple industries with a sharp focus on
customized solutions for our Communications, Oil & Gas, Energy, Utilities and BFSI clients.

Our Middle East Presence:
With our ‘think global & act local’ mindset, we are strategically placed in UAE, Saudi Arabia, Qatar, Kuwait & Bahrain. We have had a
strong presence in GCC since 1999. Our local workforce of 3,000+ associates continue to touch and change lives of millions of
end-users in the GCC market on a daily basis.
Given our deep penetration in the local market while working with some of the Tier 1 players in their respective industries, Middle East
is also one of the Fastest growing region for Tech Mahindra.

Tech Mahindra BPS - Connected, Progressive and Technology Driven Organization
28 delivery centers in 13 countries In-House solution + Portfolio Companies covering CX, BX, UX &SX
Operations in 40 + Languages In-House Tech IP’s & Partner Driven solutions (UiPath, Work
Highly Trained Digital-Human workforce of 65K (47K Fusion, Automation Anywhere)
FTE + 18K Bots) Extensive multi-industry & horizontal solution & delivery portfolio
Next Gen Digital CX & Back Office Services based on BPaaS and Cloud solutions
Positioned Market Leader in Contact Center Ops by multiple
analyst & advisory fraternities
Delivering business value through BPS
Our Digital Augmentation in all our key programs helps us in delivering benefits such as:
Increased Digital Channels by 25- 30% App based hiring + Tech driven training process
Increased Sales by 10-15% Managing skills development practices + Internal talent pool through
Reduced AHT by 15% market research
Improved call resolution by 10% Best in class WAHA capabilities along with in-House & Partner driven
security & governance structure

Our Key Differentiators

01. Adept & Experienced Leaders in Delivering Digital CX
TechM BPS with its Platform & Point Horizontal solutions, and CX domain specialists provide a holistic CX solution assortment.
We cover CX, Multi-experience, User experience and Behavioral Experience.

02. Connecting Employee Experience with CX
We are amongst India's Best Companies to Work for in 2020, and we believe that, ‘Engaged & Happy employees create amaz-
ing CX’. We also run multiple Employee Holistic Progress Programs.
03. Unshakeable Financial Stability & Ready to Take Decisions
TechM BPS is a part of Tech Mahindra (US $5.1 b), and Mahindra & Mahindra multi billion dollars conglomerate

Gartner Magic Quadrant recognition
Tech Mahindra Recognized as a Leader in Gartner 2021 Magic Quadrant for Customer Service BPO
Positioned Tech Mahindra for its Business Process Arm as a Leader in the Gartner Magic Quadrant
research based on its ability to execute and completeness of vision