Page 132 - SAMENA Trends - April-May 2021

ARTICLE SAMENA TRENDS

ARTICLE

BPS Services for Telecom Industry

The COVID-19 pandemic has hit the world in an unprecedented
manner; this has triggered a severe slowdown in economic
activities across almost all industry verticals. We can expect the
pandemic to slow down over the short term; we all know that
its after effects are here to stay for much longer. With major
shutdowns all over the globe, forcing everybody to stay indoors;
the work, connect & study from home models have given a big
boost to the telecom industry. This industry today is as important
as other essential services like power, water etc.
The total telecom revenue in MENA is
expected to grow at a CAGR of 0.4% between
2020 and 2025, despite the negative impact
of the COVID-19.

Despite all the challenges faced due to COVID-19; the current
situation has also created new opportunities for telecom operators
to further penetrate critical entities like healthcare, education,
utilities and many more. Furthermore, due to the innovative
approach taken by operators and the ability of consumers to
utilize and adapt, the usage of telecom services is changing the
dynamics of the global telecom market including MENA.

The total telecom revenue in MENA is expected to grow at a CAGR Prabhjinder Bedi
of 0.4% between 2020 and 2025, despite the negative impact Senior VP, Head of Business, EMEA and APAC
of the COVID-19. The operators’ investments in both the fixed
(mainly fibre) and mobile (both 4G and 5G) markets in the Middle TechMahindra
East and North Africa (MENA) will lead to significant growth.

Embracing the Change
In this growing but challenging business environment, customer
service, network quality and cost of service will be the key drivers
which operators will have to focus on, to reduce subscriber turnover
and increase market share in an already highly-penetrated and
competitive market.

132 APRIL-MAY 2021