Cisco, the worldwide leader in networking and security, announced that Splunk will help TPG Telecom accelerate its transition to an AIOps-driven Service Operations Centre — boosting service reliability, strengthening security, and improving operational efficiency for millions of Australians across its nationwide mobile and fixed networks. TPG Telecom serves customers through some of Australia's most recognised brands, including Vodafone, TPG, iiNet, Lebara and felix.
To meet these needs, TPG Telecom deployed a suite of Splunk solutions to unify its network operations and security into a single, modern platform. By correlating real-time network data and IT incidents, applying machine learning to predict and resolve service issues before they impact customers, and centralising security threat detection and response, TPG Telecom is driving faster fault resolution, stronger security, and a better experience for customers across its nationwide network.
“We work with organisations to build digital resilience across their operations,” said Marc Caltabiano, Group Vice President for Australia and New Zealand at Splunk, a Cisco company. “Our work with TPG Telecom is a testament to how real-time data and intelligent automation can help power more secure and reliable networks for millions of Australians.”
“Our mission to be Australia’s best telco requires more than just cutting-edge technology – it requires a strategic approach combining real-time insights and best-in-class security capabilities with a resilient IT and network infrastructure,” said Giovanni Chiarelli, Chief Technology Officer at TPG Telecom.
“Splunk is an important technology enabler to help bring this to life, ensuring our confidence to deliver reliable connectivity and services to customers across the country,” added Chiarelli.
Unifying security and ITOps to drive modern service operations
As one of Australia's largest telecoms, TPG Telecom deployed a broad set of Splunk’s industry-leading solutions, including Splunk Enterprise, Splunk IT Service Intelligence (ITSI), Splunk SOAR and Splunk Enterprise Security, to strengthen service assurance, security and performance for its customers nationwide.
Splunk Enterprise enhances service reliability capabilities by providing real-time network monitoring and correlates IT incidents to specific faults — forming the backbone of TPG Telecom's AIOps-driven Service Operations Centre.
Splunk IT Service Intelligence (ITSI) uses machine learning and predictive analytics to monitor and project service health and resolve issues before they impact customers.
Splunk Enterprise Security draws from Splunk Enterprise to centralise threat detection and response, empowering security teams with a single, unified view to identify and act on threats faster.
By consolidating tools and streamlining analyst workflows across its critical business services, TPG Telecom modernises its technology and security operations to strengthen digital resilience and future-proof the business.
“In today’s complex digital age, it is essential for brands to have a technology partner that not only provides scalable enterprise solutions but also enables them to adapt swiftly while ensuring seamless operations,” added Caltabiano. “We are proud to work alongside TPG Telecom to transform and modernise their operating environment into a robust, unified and resilient operation- empowering them to make strategic business decisions that support their ongoing growth and expansion plans.”
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